FAQ
1. SHIPPING AND HANDLING
Q: When will my order ship?
A: Our products are made upon purchase, so please allow 2–3 business days for production and 3–7 business days for shipping. You'll receive tracking as soon as your order ships.
Q: Do you ship internationally?
A: Yes! Shipping times and rates vary depending on your location.
2. RETURNS AND EXCHANGES
Q: Can I return my order?
A: Since items are made upon order, we do NOT accept returns for sizing or chang-of-mind orders.
Q: What if my item arrives incorrect or damaged?
A: Contact us via email (projectapathy1@gmail.com) within 7 days of delivery with photo proof and we'll ensure your problem is resolved.
3. ORDERS
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within 12 hours of purchase. After production begins, we're unable to make changes.
Q: Oops I've entered the wrong address, what should I do?
A: We've got you covered, please contact us as soon as possible. If the order hasn't shipped we can update your order to the correct address.